Shipping & Returns

 

Shipping:

All of our items ship in about 5-7 business days (Excluding holidays)  after your order has been placed, unless the item description states otherwise. International shipping is available upon request, you can fill out our contact form and request international shipping. Please make sure to include: Country, City, and Mailing Zip code for an accurate shipping estimate. 

Returns & Exchanges:

Our pieces are all carefully handcrafted and inspected before shipping. We do not accept returns on any of our items. If you receive an item that is defective, please send us a picture to info@collettecoco.com and we will send you a return shipping label. The item must be returned no later than 3 days after being received, we will then exchange the defective piece for the exact item originally ordered. If you place your order for any of our items that requires special sizing: Necklace Length, Rings, Bracelets, or Earrings we cannot exchange or return the item.